Housing Association turns to managed service specialist to regain control of their temporary agency recruitment.

With their focus firmly on increasing control of their temporary recruitment and reducing their staffing costs, Metropolitan Housing Partnership (MHP) is leaning on PPS’s expertise to manage the recruitment of all their temporary agency workers and achieve their goals.

The challenge

The managed service has resulted in clear financial benefits for MHP, recruitment efficiency and tighter management

To truly begin to better manage their temporary agency recruitment activity, MHP first needed to ensure transparency in all aspects of their temporary agency recruitment. With around 190 different agencies supplying temporary workers to MHP, this felt like an overwhelming task for Procurement and HR.

The solution

MHP turned to recruitment outsourcing specialist PPS to manage their supply chain and help instil transparency, control and cost savings. The entire temporary agency recruitment process is now managed by a team of PPS consultants on MHP’s behalf - from the request of a temporary agency worker through to a consolidated invoice.

Not only is the temporary agency recruitment process more streamlined, the managed service has resulted in clear financial benefits for MHP, recruitment efficiency and tighter management. By being branded as an internal service, under a pseudonym (‘TempBank’), hiring managers have also been more readily engaged with the new hiring process.

Everyday benefits

For hiring managers it is now a much more time-efficient, streamlined and hassle-free process. As a result when they need to recruit, they no longer need to:

Contact a series of recruitment consultancies and negotiate rates.
Deal with ad-hoc calls from recruitment consultancies.
Screen high numbers of CVs as they are all vetted by the TempBank team, ensuring that the most suitable candidates are found as quickly as possible.
Additionally MHP now have more control over their temporary recruitment, including:
Visibility of all assignment details, including cost savings on bill rates where applicable.
One centralised invoice for all approved hours.
An online system where they can view all assignment details at any given time, instead of having to rely on contact with the recruitment agency or hiring manager.
In depth management information.

A trusted recruitment partner

PPS is a recruitment outsourcing company with experience of managing temporary agency recruitment services for many organisations across the UK. The key reasons MHP chose to work with PPS to create transparency across their temporary recruitment include:

Genuine enthusiasm for helping MHP achieve their goals.
Innovative service ideas.
Simple, realistic and achievable implementation plan.
Evidence of delivering cost savings within other housing organisations.
Excellent supplier relations.

Service highlights

Since 28 July 2008 the TempBank team has filled over 172 temporary positions stretching across all disciplines.
Of 1,399 submitted candidates in that time, 82% of CVs were introduced to hiring managers within 24 hours of receiving and reviewing them, and a high 48% of these where forwarded within just four hours.
Of the 172 jobs filled, 88% of these were actioned within four hours of receipt and the further 12% within just 24 hours.
In the first year of working together, the TempBank managed service is projected to save MHP an estimated £273,000.

Hiring manager feedback

“I wanted to thank you for your exemplary attention and service, assisting me in the transition to TempBank, and also your diligence in assisting our temporary staff suppliers.

I feel certain that your conduct has been above and beyond what would normally be expected, and I am extremely grateful that you have responded in such a helpful and professional manner.”