Argos Retentions Case Study
| Client Name | Argos Retentions |  |
| Testimonial | PPS conducted a month’s trial of their "Retention Interview Survey" services, for 134 of our in-store Customer Service Managers. Together we designed the interview questions according to our business needs, industry & management level. By the end of the month PPS had surpassed my expectations by contacting 92% of the managers. They were able to achieve such a high hit rate due to their out of hours service, with staff working evenings and weekends. The web-based database system was bespoke to our needs, and presented the findings in a simple and effective way. The system was easy to use and produced the much needed data for our Senior Managers and HR to have a real handle on retention issues within our Customer Service population nationwide. The findings from PPS were invaluable, their staff are fully trained interviewers who engaged with our staff and drill down to get to root issues and obtain verbatim comments. So much was the benefit to our business, we have now rolled out the programme across the UK for three different manager levels, and PPS are completing Retention Interviews at 7 weeks and 6 months service. This will give us a really good overview of any issues arising during the early part of employment, ensure any improvements to our recruitment and induction process can be made and highlight any regional trends that might be applicable. The aim of the programme is to keep employees engaged, listen to their feedback and prevent them from leaving where possible. PPS delivered more than they promised in an efficient manner and I would highly recommend the team and services they provide.” Rebecca Martin-Cortez Retail Resourcing Manager Argos & Homebase |
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| “PPS do not manage the status quo. We are not doing a good job for you if you do not see a major improvement in your applicants, recruitment processes, staff turnover and cost per hire.” |
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